Eyeweb manages this website and takes the security and privacy of your personal information very seriously - we will do everything we can to make sure your information is secure. We do not trade, sell, or rent any information about your account.
In general, we only collect this personal information for four reasons: 1) to improve your experience on the site; 2) to process your order (including verification of your prescription); and 3) to keep you up-to-date regarding eyewear products and 4) to educate you about eye health or other vision issues.
What Information do we collect and store?
First and foremost, we do not sell, barter, give away, or rent your personal information to any company outside of Eyeweb. We ask for only the information we need to fabricate and delivery precision eyewear to you. The information we collect and store depends on how you use the Website.
We collect and store some of your information entered on this Website or provided to our Customer Service Group, Live Chat or emails. For example, when you register on the site or place an order, we store your name, billing address, shipping address, email address, telephone number, eyeglass prescription, the name and phone number of the eye care provider or your photo. We use this information to fabricate the eyewear that you have ordered, to process and ship orders, to send order and shipping confirmations, and to provide customer service functions. Registration may be required and Personal Information may also be collected in certain portions of the Website in which you specifically and knowingly provide such information, e.g. product reviews or customer service requests. Some of this information may be used to contact you about new products, special offers, and new site features, unless you have opted to not receive promotional communications.
Through your use of the Website, we may also gather certain information that does not identify you individually ("Anonymous Information"). Generally, this information is collected through "traffic data." We automatically collect and store information when you interact with this Website. For example, we collect your IP address, browser information and reference site domain name every time you visit this Website. We collect customer traffic patterns and site usage. This information is used to analyze and improve this Website and to provide our customers with a fulfilling shopping experience.
We never use or install spyware on your computer, nor do we use spyware to retrieve information from your computer.
We also may collect and store information we receive from other sources. This information enables us to update information contained in our database, to provide product recommendations and special offers and, send you email reminders about shopping opportunities (if you have signed up for our email list.)
We also use third-party service providers to track and analyze non-personally identifiable information about our visitors and customers. We use this information to improve our site and plan for technical improvements. This information may also be used by our third party service providers to direct advertising content on other web sites
We collect email addresses of all users who subscribe to our weekly newsletter. Anyone who no longer wishes to receive this newsletter can, at any time, follow the "Unsubscribe" instructions located within each newsletter.
How do I access and update my information?
After you register, you can access your account online by clicking your USERNAME link at the top of any of the pages on this website. With this link you can edit your billing, shipping, email preferences, login information and password settings.
How does Eyeweb make sure my order information is secure?
We use Secure Sockets Layer (SSL) technology to protect the security of your online order information which is the same technology used by Amazon and more than 90% of Fortune 500 companies.
To check the security of your connection, look at the address bar of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), the SSL is active and the server is secure. You can also double-check by looking at the URL line of your browser. When assessing a secure server, the first characters of the site address will change from "http://" to "https://".
When you use our ordering page you can be assured that your sensitive personal information and financial transactions with us are encrypted, safe, and secure.
Phone (toll-free):Phone: 888-449-9540
Mail: 8300 Falls of Neuse Road, Ste 110 Raleigh NC 27615